Returns & Exchanges – SCOTT MODE LTD
At SCOTT MODE LTD, we want you to be completely satisfied with your purchase. If you are not fully satisfied, our Returns & Exchanges service is designed to make the process simple, clear, and reliable.
1. Company Information
Registered Company Name: SCOTT MODE LTD
Registered Address:
10 Colborne Road
High Wycombe
United Kingdom
HP13 6XZ
Official Website: https://scottmode.net
Customer Support Email: payment@scottmode.net
Phone: +44 7915646002
2. Return & Exchange Window
You may request a return or exchange within 30 days of receiving your order.
Requests submitted after 30 days may not be eligible unless required by UK consumer law.
3. Eligibility Requirements
To qualify for a return or exchange, items must:
Be unused, unworn, and in original condition
Include all tags, packaging, and proof of purchase (order confirmation or receipt)
Items not meeting these criteria may be refused.
4. Non-Returnable Items
Personalized or custom-made products
Items marked as final sale
Items that cannot be returned for hygiene reasons
Please review product descriptions carefully before purchase.
5. How to Request a Return or Exchange
Contact payment@scottmode.net within the 30-day window.
Provide your full name, order number, and reason for return/exchange.
Follow the return authorization instructions provided by our support team.
Note: Unauthorized returns may not be accepted.
6. Return Shipping Costs
Customers are responsible for return shipping unless the return is due to:
A defective or damaged item
An incorrect item sent by SCOTT MODE LTD
We recommend using a trackable shipping method, as SCOTT MODE LTD is not responsible for items lost in transit.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery.
Include your order number and clear photos of the item.
We will provide a suitable solution, including:
Replacement
Refund
Other appropriate resolution
8. Refund Processing
Once returned items are received and inspected, approved refunds will be issued to the original payment method.
Refund processing time depends on your bank or payment provider.
Original shipping costs are non-refundable unless required by law or due to our error.
9. Exchanges
Exchanges follow the same process as returns.
Contact us for instructions before sending back the original item.
Customers are responsible for shipping costs unless the exchange is due to an error on our part.
10. Contact Us
For all returns or exchanges inquiries:
SCOTT MODE LTD
10 Colborne Road
High Wycombe
United Kingdom
HP13 6XZ
📧 Email: payment@scottmode.net
📞 Phone: +44 7915646002
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (UK Time)