Exchange Service – SCOTT MODE LTD

At SCOTT MODE LTD, we strive to ensure you receive exactly what you ordered. Our Exchange Service allows you to replace an item with another of equal value, size, or style, subject to the following terms.

1. Company Information

Registered Company Name: SCOTT MODE LTD
Registered Address:
10 Colborne Road
High Wycombe
United Kingdom
HP13 6XZ

Official Website: https://scottmode.net
Customer Support Email: payment@scottmode.net
Phone: +44 7915646002

2. Exchange Window

• You may request an exchange within 30 days of receiving your order.

• Requests submitted after 30 days may not be eligible unless required by UK consumer law.

3. Eligibility Criteria

To be eligible for an exchange, items must:

• Be unused, unworn, and in original condition

• Include all original packaging, tags, and proof of purchase

Items not meeting these criteria may be rejected.

4. Non-Exchangeable Items

• Personalized or custom-made products

• Final sale items

• Products that cannot be exchanged for hygiene or safety reasons

5. How to Request an Exchange

1. Contact our support team at payment@scottmode.net with:

   • Your full name

   • Order number

   • Reason for exchange

   • Desired replacement item

2. Follow the instructions provided by our team before sending any items back.

3. Unauthorized returns or exchanges may not be accepted.

6. Shipping Costs for Exchanges

• Customers are responsible for shipping costs unless the exchange is due to:

  • A defective or damaged item

  • An incorrect item sent by SCOTT MODE LTD

• Use a trackable shipping method to avoid lost items, as SCOTT MODE LTD is not responsible for packages lost in transit.

7. Processing Exchanges

• Once the returned item is received and inspected, we will ship the replacement item promptly.

• You will receive a confirmation email with shipping/tracking details for the replacement.

• Exchanges are only accepted for items of equal value unless otherwise agreed.

8. Damaged or Incorrect Items

• If the item you received was damaged or incorrect, contact us within 7 days of delivery.

• Provide your order number and photos of the item.

• SCOTT MODE LTD will cover shipping costs for the replacement.

9. Contact Information

For all exchange inquiries:

SCOTT MODE LTD
10 Colborne Road
High Wycombe
United Kingdom
HP13 6XZ

📧 Email: payment@scottmode.net
📞 Phone: +44 7915646002

Customer Support Hours: Monday – Friday, 09:00 – 17:00 (UK Time)